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Terms and Conditions

1. General Aspects and Seller Identification

This document establishes the terms and conditions (hereinafter referred to as "Terms and Conditions") under which any person may access and use the website www.anacrisanacademy.com (hereinafter referred to as "Site") and may purchase the products and services offered through it.

The Site is owned and operated by:

  • HANACADEMY SRL
  • Registered office: Florești, str. Valea Gârbăului, nr. 59B, ap. 1, Cluj county, Romania
  • Registered with the National Trade Register Office under no. 1339848/03
  • Tax Identification Code (CUI): 51622954
  • Legally represented by administrator: Crișan Ana Maria
  • Phone: +40 755 301 633
  • E-mail: acnailsacademy@gmail.com

Hereinafter, HANACADEMY SRL is referred to as "the Seller", "the Operator", or "the Owner", and any person accessing the Site or purchasing products or services is referred to as "the User", "the Client", or "the Buyer".

Please read these Terms and Conditions carefully before using the Site or placing an order. Accessing the Site, creating an account, and placing an order constitutes full and unconditional acceptance of these Terms and Conditions. If you do not agree with these terms, please stop using the Site.

2. Definitions

  • Products – physical goods sold through the Site (e.g., nail care and aesthetics products and other related products).
  • Physical courses – training/instruction services conducted with physical presence, at a specific location and date.
  • Online courses – digital educational content (video lessons, downloadable materials, platform access) provided electronically.
  • Order – the Client's firm request to purchase one or more Products and/or Services from the Site.
  • Contract – the distance contract concluded between the Seller and the Client, without the simultaneous physical presence of the parties, through the Site.
  • Consumer – any natural person acting for purposes outside their trade, business, craft or profession.

3. Products and Services Offered

Through the Site, the Seller offers three distinct categories:

  • Physical products – delivered by courier to the address indicated by the Client.
  • Physical courses – services provided at a location and within a time frame communicated by the Seller.
  • Online courses – digital content to which the Client receives access after payment confirmation.

Each category is subject to specific rules regarding delivery, right of withdrawal, and refund, detailed in the sections below. The images of the products and services are for presentation purposes; there may be slight differences in color or appearance determined by screen display.

4. Account Creation

To place an order, the Client may need to create an account. By creating an account, the Client declares that:

  • they are at least 18 years old on the registration date;
  • the data provided is real, accurate, current, and complete;
  • they will update the data whenever it changes;
  • they are responsible for maintaining the confidentiality of login credentials and for all activities carried out through their account.

The Seller reserves the right to suspend or close accounts created with false data or used in violation of these Terms and Conditions.

5. Prices and Payment Methods

The prices of products and services are expressed in Lei (RON) and include VAT, where applicable. Delivery costs, if any, are displayed separately before completing the order.

Payment is made online, using the methods available on the Site. For courses, payment can be made in full or in part, by paying an advance in the amount specified on the Site.

The Seller reserves the right to modify the displayed prices. The price applicable to an order is the one displayed at the time of placing and confirming it.

6. Conclusion of the Contract

The display of products and services on the Site constitutes an invitation to the Client to place an order, and not a firm offer. The contract is considered concluded when the Client receives order and payment confirmation from the Seller via email.

The Seller reserves the right to cancel an order in situations such as: product unavailability, obviously erroneous displayed prices, non-payment, or inability to provide the service due to objective reasons. In these cases, the amounts paid for the order canceled at the Seller's initiative will be fully refunded.

7. Delivery and Provision

7.1. Physical Products

Physical products are delivered by courier to the address indicated by the Client. Estimated delivery times and associated costs are communicated before completing the order. The risk of loss or damage to the products is transferred to the Client upon their receipt.

7.2. Online Courses

Access to online courses is granted electronically, after full payment confirmation. The Client is responsible for ensuring an adequate device and internet connection to access the content.

7.3. Physical Courses

Physical courses take place at the location and within the timeframe communicated by the Seller. Organizational details (schedule, necessary materials, location) are transmitted to the Client before the start of the course. Access to the course is granted only after full payment of its value.

8. Right of Withdrawal (physical products)

In accordance with GEO no. 34/2014 regarding consumer rights in distance contracts, the Client who qualifies as a Consumer has the right to withdraw from the sales contract for physical products within 14 calendar days, without having to justify the decision and without incurring any costs other than those of return.

The 14-day period starts from the date on which the Client (or a third party indicated by them) takes physical possession of the products.

To exercise the right of withdrawal, the Client informs the Seller by an unequivocal statement, sent to the e-mail address acnailsacademy@gmail.com, before the expiration of the 14-day period. Products must be returned in the condition in which they were received, undamaged and, where applicable, in their original packaging.

The Seller will refund the amounts received from the Client within a maximum of 14 days from the date on which they are informed of the decision to withdraw, and may defer reimbursement until the returned products are received. The direct costs of returning the products are borne by the Client.

9. Exceptions to the Right of Withdrawal

According to art. 16 of GEO no. 34/2014, the 14-day right of withdrawal does not apply in the following situations relevant to the Site's offer:

9.1. Online courses (digital content)

For the supply of digital content that is not supplied on a tangible medium, the Client loses their right of withdrawal if the performance has begun with their prior express consent and after they have acknowledged that they will lose their right of withdrawal once access begins. By accessing the content of the online course, the Client confirms express agreement for the commencement of supply and waiver of the right of withdrawal.

9.2. Physical courses (fixed-date services)

For services relating to leisure activities, training, or events scheduled for a specific date or period, the 14-day right of withdrawal does not apply. Physical courses fall into this category, being organized on specific dates.

9.3. Personalized or sealed products

The right of withdrawal does not apply to products made to the Client's specifications or personalized, as well as to sealed products which cannot be returned for reasons of hygiene or health protection and which have been unsealed after delivery.

10. Advance Payment Policy for Courses

In case of partial payment by advance:

  • The advance paid represents confirmation of the course reservation.
  • If the price difference is not paid within the established term, the order will be canceled, without refund of the advance.
  • If the Client withdraws from participation or does not pay the price difference, the advance will not be refunded, as it covers the reservation and organizational costs incurred by the Seller.
  • Access to the course is granted only after full payment of the course value.

If a physical course is canceled or rescheduled at the Seller's initiative, the Client may choose between participating at a later date or a full refund of the amounts paid, including the advance.

11. Return and Refund

Refunds are made using the same payment method used by the Client when making the initial transaction, unless the Client has agreed otherwise. For further details regarding return conditions, please also consult the Return & Refund and Cancellation Policy pages available on the Site.

12. Product Conformity and Guarantees

The Seller is responsible for any lack of conformity of the physical products existing at the time of delivery, under the conditions provided by the applicable legislation regarding the sale of goods to consumers. The content of the Site, including educational materials, is offered for informational purposes; the results obtained from the courses may vary depending on the involvement and aptitudes of each participant.

13. Intellectual Property

The entire content of the Site — texts, educational materials, video lessons, graphics, logos, photographs, and databases — is the exclusive property of the Seller or its partners and is protected by intellectual property laws.

Reproduction, distribution, publication, transmission, resale, or exploitation in any way of the Site's content, in whole or in part, without the Seller's prior written consent, is prohibited. The content of the courses (physical and online) is intended exclusively for the personal use of the Client who purchased it; sharing, recording, redistributing, or commercializing it to third parties is strictly prohibited and entails the Client's liability.

14. Limitation of Liability

The Seller makes all reasonable efforts to ensure the accuracy of the information on the Site but does not guarantee that it is free of errors or interruptions. Use of the Site is at the Client's own risk.

The Seller is not liable for indirect damages resulting from the use or inability to use the Site, for content provided by third parties, or for any technical malfunctions of the Client's devices resulting from accessing the Site.

15. Force Majeure

The Seller is not liable for the non-performance or delay in the performance of its obligations if this is due to force majeure events or unforeseen circumstances, such as: natural disasters, fires, floods, epidemics, strikes, governmental actions, armed conflicts, acts of terrorism, or other circumstances beyond its control, in accordance with Romanian law.

16. Complaints, ANPC, and Online Dispute Resolution

Complaints, notifications, or suggestions can be submitted in writing to the e-mail address acnailsacademy@gmail.com. A complaint must include the person's name and surname, a description of the issue, and at least two contact details (address, phone number, or e-mail). The Seller will respond within the legally stipulated term.

As a Consumer, you can also contact:

17. Processing of Personal Data

The Seller processes Users' personal data in accordance with Regulation (EU) 2016/679 (GDPR) and applicable national legislation. Details regarding the purposes, legal bases, and your rights are described in the Privacy Policy and Cookie Policy, available on the Site.

18. Applicable Law and Disputes

These Terms and Conditions are governed by current Romanian law. Any dispute shall be resolved amicably; otherwise, jurisdiction lies with the courts in the territorial area of Cluj-Napoca municipality, without prejudice to the Consumer's right to address the alternative dispute resolution entities mentioned above.

19. Amendment of Terms and Conditions

The Seller reserves the right to amend these Terms and Conditions at any time. The version applicable to an order is the one in force on the date the order was placed. Continued use of the Site after the publication of amendments constitutes acceptance thereof.

For any questions regarding these Terms and Conditions, you can contact us at acnailsacademy@gmail.com or at +40 755 301 633.